Shipping policy

Shipping Policy

At Hue & Hem, we are committed to providing you with an exceptional shopping experience. Below you’ll find details regarding our shipping processes and policies.

Processing Time

• Orders are processed within 2-3 business days after purchase.
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

• Shipping rates are calculated at checkout and vary based on the destination and order size.
  
• We charge a 5% handling fee on all orders.

Shipping Methods

• Standard Shipping (5-7 business days)
• Expedited Shipping (2-3 business days) – additional fees apply.
  
• We offer professional white glove delivery to ensure your furniture arrives safely and is placed exactly where you need it.
  • Depending on location and the number of items, delivery ranges from $75 to $450.
  • What’s Included?
    • Careful handling and in-home placement
    • Professional service from our expert team
    • Hassle-free delivery, so you don’t have to lift a finger

Let us handle the heavy lifting—contact us to schedule your delivery today!

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email. You can use this to track your shipment's progress.

Lost or Damaged Items

• We are not responsible for items lost or damaged during shipping. However, if you encounter any issues, please reach out to us at info@huehem.com, and we’ll assist in resolving the matter.

Questions? If you have any questions or concerns regarding your order, feel free to contact us at info@huehem.com, and we’ll be happy to help.